Scammers do not look like scammers.

— CYBERSECURITY FOR PRIVATE CLIENTSScammersdo not looklike scammers.They speak in a confident voice, mention your surname, and reference the bank. In 9 out of 10 cases, money is taken not by hacking, but through a conversation in which the victim believes they are being protected. On this page are signs that can help you recognize such a conversation, and what to do next.

SCENARIO 01

Money has already been withdrawn

Step-by-step guide — what to do in the first hour.

SCENARIO 02

I am getting a call right now

Check what is happening against signs of fraud.

SCENARIO 03

I want to understand how it works

Customer stories and scheme breakdowns — in video.

SCENARIO 04

I want to understand how it works

Customer stories and scheme breakdowns — in video.

• FRAUD SCHEMESSix feelings that should alert you,that occur most oftenDuring the conversation, the fraudster will not say 'I am a fraudster'. However, certain things will happen inside you that will reveal the situation. If any of these match — it’s a reason to hang up.

You are being rushed

"Urgently", "right now", "it will be too late in a minute". A real bank will give you time to think and call back. A fraudster needs you to not have time.

They ask to hide the call

"Don't tell anyone," "not even relatives," "it's a trade secret." This is the number one red flag. A legitimate bank never demands secrecy.

You start to feel scared

"Money has been stolen," "credit has been issued," "threat to the account." Fear is the main tool. If you are being scared, they are trying to shake your reasoning.

They ask you to dictate or install something

Code from SMS, CVV, full card number, "install the verification app." Any of these requests are from fraudsters. Without exception.

The call is transferred "further"

First "the bank," then "the police," then "the National Bank." This is a classic technique — transferring the call creates the illusion of seriousness.

The voice sounds 'authentic'

Familiar, but something is off — the tone, an unexpected request, a request to switch to another messenger. Modern deepfakes can imitate voices based on 10 seconds of recording.

If you're unsure

Hang up. If it’s scammers — you haven’t lost anything.

Call 7575 →

• CHECK YOURSELF RIGHT NOWTen Typical Scenariosthat occur most frequentlyIf the situation matches at least partially — it is a reason to stop. Most attacks follow one of these plots, sometimes adjusted for current news topics.

• STORIES AND VIDEOSHow itlooks in real lifeShort videos – real client stories and scheme breakdowns. If you want to understand how scams occur, watch at least one. It’s more effective than reading lists.

What to do if scammers call you

Why is financial literacy important?

Don't let scammers access your devices

Cybersecurity

Security features of banknotes – tenge

More videos — in the “Financial Literacy” section

Watch all videos →

• HOW TO PROTECT YOURSELF8 rules, to avoid
falling for scammersThese are not tips — these are habits. Set them once, and most scam scenarios will stop working against you.

01
Never share codes from SMS and OTP
Not to the bank, police, relatives, or in messengers. Nowhere. Never. Not even “to confirm your identity.”
02
Hang up and call back yourself
For any call “from the bank” — hang up and dial 7575 or the number on the back of your card. This breaks any scenario.
03
Check the details by phone
Always confirm new payment details from emails or messengers verbally.
04
Block calls from unknown and foreign numbers
This is a standard feature of iOS and Android. Most fraudulent calls come from international numbers or are spoofed.
05
Do not install AnyDesk, TeamViewer, RustDesk
If 'support' asks you to install something, it is not support. No bank operates this way.
06
Only buy from trusted websites
Avoid deals that require 100% prepayment for new details. Check the website address—fraudsters copy lookalike domains.
07
Store passwords in a password manager
One unique password for each service. Two-factor authentication everywhere possible.
08
Delete voice messages and biometrics from messengers
Do not send scans of your passport, selfies with documents, long voice messages. This is raw material for deepfakes.

Not sure — ask the bank

Available 24/7. Free of charge. In Russian, Kazakh, or English. If you have any doubts at all — call us. It’s always better than staying silent.

Call 7575

• IF THE MONEY HAS ALREADY BEEN DEBITEDThe first hourdecides everythingThe faster you act, the greater your chances of recovering your funds. Act in order, without wasting time on self-blame—this has not happened to you for the first time in history, and the bank has a procedure for this.

— DEVICE PROTECTIONYour phone is your bank Treat it accordingly. They speak in a confident voice, mention your last name, and reference the bank. In 9 out of 10 cases, money is taken not through hacking, but through a conversation in which the victim believes they are being protected. On this page are signs to recognize such a conversation and what to do next.

Most vulnerabilities are closed in updates. iOS or Android without the latest patch is an open door.

Enable automatic system updates
Update banking applications only from the App Store / Google Play
On Android—install antivirus from a trusted vendor

Face ID or fingerprint + 6-digit PIN is the minimum standard. A 4-digit PIN can be guessed in 30 seconds if the device is stolen.

Settings → Applications → Permissions. Access to SMS should only be granted to system apps and messengers. Disable everything else.

APK files and direct installation links are a common attack vector on Android. Use only official app stores.

In the Forte app, enable push notifications for all transactions, including small ones. The first signal is usually a test payment of 1–100 ₸.

SCENARIO 01

Money has already been withdrawn

Step-by-step guide — what to do in the first hour.

SCENARIO 02

I am getting a call right now

Check what is happening against signs of fraud.

SCENARIO 03

I want to understand how it works

Customer stories and scheme breakdowns — in video.

SCENARIO 04

I want to understand how it works

Customer stories and scheme breakdowns — in video.

You are being rushed

"Urgently", "right now", "it will be too late in a minute". A real bank will give you time to think and call back. A fraudster needs you to not have time.

They ask to hide the call

"Don't tell anyone," "not even relatives," "it's a trade secret." This is the number one red flag. A legitimate bank never demands secrecy.

You start to feel scared

"Money has been stolen," "credit has been issued," "threat to the account." Fear is the main tool. If you are being scared, they are trying to shake your reasoning.

They ask you to dictate or install something

Code from SMS, CVV, full card number, "install the verification app." Any of these requests are from fraudsters. Without exception.

The call is transferred "further"

First "the bank," then "the police," then "the National Bank." This is a classic technique — transferring the call creates the illusion of seriousness.

The voice sounds 'authentic'

Familiar, but something is off — the tone, an unexpected request, a request to switch to another messenger. Modern deepfakes can imitate voices based on 10 seconds of recording.

If you're unsure

Hang up. If it’s scammers — you haven’t lost anything.

Call 7575 →

What to do if scammers call you

Why is financial literacy important?

Don't let scammers access your devices

Cybersecurity

Security features of banknotes – tenge

More videos — in the “Financial Literacy” section

Watch all videos →

01
Never share codes from SMS and OTP
Not to the bank, police, relatives, or in messengers. Nowhere. Never. Not even “to confirm your identity.”
02
Hang up and call back yourself
For any call “from the bank” — hang up and dial 7575 or the number on the back of your card. This breaks any scenario.
03
Check the details by phone
Always confirm new payment details from emails or messengers verbally.
04
Block calls from unknown and foreign numbers
This is a standard feature of iOS and Android. Most fraudulent calls come from international numbers or are spoofed.
05
Do not install AnyDesk, TeamViewer, RustDesk
If 'support' asks you to install something, it is not support. No bank operates this way.
06
Only buy from trusted websites
Avoid deals that require 100% prepayment for new details. Check the website address—fraudsters copy lookalike domains.
07
Store passwords in a password manager
One unique password for each service. Two-factor authentication everywhere possible.
08
Delete voice messages and biometrics from messengers
Do not send scans of your passport, selfies with documents, long voice messages. This is raw material for deepfakes.

Not sure — ask the bank

Available 24/7. Free of charge. In Russian, Kazakh, or English. If you have any doubts at all — call us. It’s always better than staying silent.

Call 7575

Most vulnerabilities are closed in updates. iOS or Android without the latest patch is an open door.

Enable automatic system updates
Update banking applications only from the App Store / Google Play
On Android—install antivirus from a trusted vendor

Face ID or fingerprint + 6-digit PIN is the minimum standard. A 4-digit PIN can be guessed in 30 seconds if the device is stolen.

Settings → Applications → Permissions. Access to SMS should only be granted to system apps and messengers. Disable everything else.

APK files and direct installation links are a common attack vector on Android. Use only official app stores.

In the Forte app, enable push notifications for all transactions, including small ones. The first signal is usually a test payment of 1–100 ₸.

What to do if scammers call you

Why is financial literacy important?

Don't let scammers access your devices

Cybersecurity

Security features of banknotes – tenge

Update the operating system and antivirus

Use biometrics and a complex PIN

Check which apps have access to SMS

Do not install apps from links in messengers

Enable notifications for all transactions

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Questions and suggestions

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What to do if scammers call you

Why is financial literacy important?

Don't let scammers access your devices

Cybersecurity

Security features of banknotes – tenge

Update the operating system and antivirus

Use biometrics and a complex PIN

Check which apps have access to SMS

Do not install apps from links in messengers

Enable notifications for all transactions